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Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ZBK Books, Carlstadt, NJ, U.S.A.
Book
Condition: good. Pages and cover are intact. Used book in good and clean conditions. Limited notes marks and highlighting may be present. May show signs of normal shelf wear and bends on edges. Item may be missing CDs or access codes. May include library marks.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ZBK Books, Carlstadt, NJ, U.S.A.
Book
Condition: good. Pages and cover are intact. Used book in good and clean conditions. Limited notes marks and highlighting may be present. May show signs of normal shelf wear and bends on edges. Item may be missing CDs or access codes. May include library marks.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Goodwill, Brooklyn Park, MN, U.S.A.
Book
Condition: Acceptable. Stains on outside cover/inside the book. Minor water damage but all text is readable Cover has some rubbing and edgewear. Access codes, CDs, and other accessories may not be included.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Book
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Book
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Book
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Paperback. Condition: Fair. No Jacket. Former library book; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Paperback. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Book
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.75.
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. 2 Edition. Used book that is in clean, average condition without any missing pages.
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Very Good. 2 Edition. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Very Good. 2 Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: PAPER CAVALIER US, Brooklyn, NY, U.S.A.
Book
Condition: as new. Appears unread. May have a retail sticker on back cover or remainder mark on the text block.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: Good. 2. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.New material in this revised edition includes: "How To Become The Nordstrom Of Your Industry" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer serviceNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within 0.8.
Published by -, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: AwesomeBooks, Wallingford, United Kingdom
Book
Paperback. Condition: Very Good. The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Book
Condition: Good. Most items will be dispatched the same or the next working day.
Published by - -, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Bahamut Media, Reading, United Kingdom
Book
Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
Published by Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Book
Condition: Good. 2 Edition. Ships from the UK. Used book that is in clean, average condition without any missing pages.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: New. Buy with confidence! Book is in new, never-used condition 0.8.
Published by Wiley, 2012
ISBN 10: 1118076672ISBN 13: 9781118076675
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: New. 2. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.New material in this revised edition includes: "How To Become The Nordstrom Of Your Industry" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer serviceNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.