In this book, the author shows how one can win without fighting. Although he doesn’t promise a quick fix, the practical ideas he advocates will show step-by-step how to develop the right attitude and approach to position oneself in resolving conflict with creativity, empathy, grace, humor and sincerity.
Learn to identify the five difficult types of personalities that you will come across in any interaction – the Warrior, the Smart Alec, the Opposition, the Wishy-Washy, and the Bureaucrat – and decide on the appropriate strategies to deal with them. This book will change your outlook on life because as the author puts it, "Indeed, when armed with the know-how, the commitment, the perseverance, we can actually do our part to avoid misunderstandings and reduce the conflicts that could unwittingly and needlessly plague our lives."
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