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The Employee Experience: A Capstone Guide to Peak Performance is a book about people--celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.
A superior employee experience is the driving force behind a thriving organization. It starts with effective leadership--putting customers second and your employees first.
In our work over the past decade, we've uncovered a collection of solutions that have been used over and over to achieve positive results. This book, which is as enjoyable to read as it is informative, is a means to get these solutions in your hands. Whether you are leading an organization-wide transformation, a new leader just starting out, or maybe just looking for a few tips to elevate your leadership, your team, or your results--this book is filled with real stories and real solutions that can help.
Forward by Michael Henry Cohen
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About the Author:
Jane McLeod, co-founder of Capstone Leadership Solutions, has worked in the healthcare industry for more than 30 years. She has worked as a nurse in Oncology, Emergency, and Critical Care; working most of her career in various leadership roles. She leads with passion by ''walking the talk'' and uses humor and storytelling to enhance her servant leadership. Jane holds a Master Degree in Nursing with a certification in Healthcare Administration from Regis University in Denver, Colorado.
Sue Tetzlaff, co-founder of Capstone Leadership Solutions, has served more than two decades in healthcare leadership positions. These positions included Chief Nursing Officer, Interim CEO, and Chief Operating Officer. She attacks her work with energy, positivity, passion and a belief that mediocrity can be replaced by excellence. She earned her Master Degree in Healthcare Administration from the University of Minnesota and is Board Certified and a Fellow in the American College of Healthcare Executives.
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- PublisherNorth Loop Books
- Publication date2016
- ISBN 10 1635051150
- ISBN 13 9781635051155
- BindingPaperback
- Number of pages380
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