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Managing Difficult People in a Week (Teach Yourself) - Softcover

 
9781471800344: Managing Difficult People in a Week (Teach Yourself)
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Learn to manage different personality types and advance your career

Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to successfully manage difficult people. The seven straightforward chapters feature the key points of the subject, as well as questions to ensure you have taken it all in. There are also cartoons and diagrams throughout that make this book a more enjoyable and effective learning experience.
Learn in a week, what the experts learn in a lifetime!

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About the Author:

David Cotton is an international trainer, speaker, facilitator and author.

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  • PublisherTeach Yourself
  • Publication date2010
  • ISBN 10 1471800342
  • ISBN 13 9781471800344
  • BindingPaperback
  • Edition number1
  • Number of pages128
  • Rating

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Book Description Paperback. Condition: new. Paperback. Written by David Cotton, a leading expert as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know in order to manage difficult people successfully.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points:- Sunday: understanding and preventing difficult behaviour - Monday: developing your skills for managing difficult people - Tuesday: more advanced skills for managing difficult people - Wednesday: managing specific types of difficult behaviour - Thursday: feedback that works and critical conversations - Friday: managing conflict - Saturday: getting support and escalating issues At the end of the book, there are refresher questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success! A dynamic collection of tools, techniques, and strategies that will help you manage difficult people more effectively. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781471800344

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Book Description Condition: New. Learn in a week, what the experts learn in a lifetime Num Pages: 128 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade). Dimension: 197 x 129 x 10. Weight in Grams: 128. . 2010. 1st Edition. Paperback. . . . . Seller Inventory # V9781471800344

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