Experiencing Improvement - Softcover

Darryl E. Greene; MS; Roy Thomas Bivens; MBA; Karen A. Branick

Softcover

ISBN 10: 0982061242 ISBN 13: 9780982061244

Publisher: Cleveland Clinic Foundation, 2012

We arrived at Cleveland Clinic with aspirations of helping patients and those who cared for them through the work of improvement, having successfully applied those concepts elsewhere.

Although we understood that healthcare would be different from other industries in which we had worked, we had reasonable hopes that our tools and methods could be successfully adapted to the new environment.

In writing Experiencing Improvement, we share both our own experience in doing this work, and the experience of caregivers with whom we partnered, from executive to frontline personnel, in clinical and administrative roles.

There are basic tools and concepts that can be utilized by healthcare leaders to help meet the needs of an industry undergoing dynamic change. These tools have proven to be effective in managing cost and service in manufacturing industries, yet require subtle and not-so-subtle reformulation to meet the needs of the healthcare environment as shown by the continuous improvement efforts at Cleveland Clinic.

The approach to introducing these tools is critical to their acceptance and perceived value by caregivers: meet them where they are, provide tools to help, and coach and nurture them through the work of improvement.

"synopsis" may belong to another edition of this title.

About the Author:

Darryl Greene, Roy Bivens, and Karen Branick

Darryl Greene is the Executive Director of Continuous Improvement at Cleveland Clinic. Mr. Greene is responsible for helping the Cleveland Clinic Health System achieve excellence in patient service and managing performance towards goals. He and his team partner with clinicians and non-clinical employees to identify and address opportunities to improve the delivery of care for both administrative and clinical processes.

Roy Bivens leads Orion Advisory, LLC and specializes in working with senior executive teams to create and deploy strategy, business performance management and continuous improvement methodologies. Roy has extensive experience coaching senior executives across multiple industries including healthcare, banking, insurance, oil and gas, and several financial services enterprises.

Karen Branick has 25 years of experience improving process efficiency and work flow. Karen has worked with front line staff, middle management and senior leaders. She is advocates looking at their work from new perspectives using Orion tools to help them define goals, focus on performance improvement and better manage to priorities.

Review:

Our current effort to improve collaboration, share best practices, and establish consistent protocols and metrics among physicians throughout our system is resulting in significant improvements. --Delos M. (Toby) Cosgrove, MD, CEO, Cleveland Clinic

Perhaps more important than the tools themselves has been the approach to introducing them an aspect critical to their acceptance and perceived value by caregivers: meet them where they are, provide tools to help, and coach and nurture them to sustain the work. --David Bronson, MD, President, Cleveland Clinic Regional Hospitals

In an era of fiscal belt-tightening, increasing transparency, and higher performance expectations, this book holds a number of lessons that will allow caregivers to do good while doing well. --Marc Harrison, MD, CEO, Cleveland Clinic Abu Dhabi

If the goal is a continuous care model taking what we have done to the next level, we have to go after it and need Continuous Improvement tools to get there ... It is the way by which we can move from fragmented to seamless care. --Mike Modic, MD, Chair, Neurological Institute, Cleveland Clinic

"About this title" may belong to another edition of this title.