Smart questions for successful managers: A new technique for effective communication - Softcover

Aimed at managers at all levels, from trainees to managing directors, this book advises on turning an ordinary conversational skill - the art of asking questions - into a formidable business tool. It includes three quizzes which test your overall questioning approach, assess your ability for getting maximum productivity from your staff and evaluate the way you use questions to get ahead and advance your career. Then, using anecdotes, case histories and dozens of lists of possible questions, the book sets out to show how to maximize and benefit from your questioning technique. Topics covered include training, problem solving, negotiating, getting a rise, delegating, desision making, performance appraisals, interviewing and being interviewed. The author's other books include "Powerspeak" and "Marketing Yourself".